Main Purpose:
- Optimize physician usage and benefits of Daxor’s BVA-100 blood volume analyzer device.
- Maintain Daxor’s agreed quality standards with regard to products, procedures, policies, operations, and customer contact.
- Collaborate with sales to support customers in the field.
Key Accountabilities:
- Work within and actively enhance Daxor’s core mission and corporate strategies, policies and procedures.
- Provide technical backup at a range of client interactions, including device installs, sales and clinical meetings, and medical trade shows.
- Provide on-call support, in-services, and educational presentations to customers, in conjunction with the sales team.
- Support adoption and build advocacy through regular contact with key clinician decision makers.
- Support clinical study activity in conjunction with the marketing team.
- Gather intelligence on customer and competitor activity.
- Attain and maintain the highest level of product knowledge and support internal education as needed.
- Support a safe and efficient working environment at customer institutions.
- Conduct pre- and post-sales institutional clinical/technical workflow assessments in collaboration with field reps.
- Present findings, action plans, and recommendations to marketing and sales leads.
- Participate as a clinical subject matter expert in commercial and new product development initiatives.
- Serve as mentor/trainer for new Clinical Consultants to support future team expansion.
- Perform other duties as assigned.
Attributes:
- Engaging and capable speaker, presenter and educator with strong presence and excellent interpersonal and communications skills.
- Build strong relationships with specialists and peers; swiftly establish credibility with customers and other key stakeholders; diplomatic, tactful, and empathetic.
- Clinically astute with a demonstrated understanding of the utility and potential of blood volume analysis across a range of indications.
- Willing and able to learn complex technical information and to operate as a technical support expert.
- Customer-focused; understands and delivers excellent information, expertise, support and service.
- Enjoys interactive collaboration in a team environment, yet also is self-motivated and able to work autonomously.
- Energetic and well organized with a can-do attitude; manages time effectively and is able to set and reset priorities
Qualifications:
- 3+ years of cardiac and/or critical care clinical experience or combined clinical and administrative experience in a healthcare setting working with multiple stakeholders
- M.D. and/or Ph.D. preferred; PA, nursing and/or technical credentials also considered
- Demonstrable track record in developing and achieving business objectives individually and collaboratively
- Digital literacy
Other Comments or Requirements:
- Position located in NYC Headquarters office
- Travel required: up to 75%
- Compensation commensurate with experience and capabilities
- Some out-of-hours work may be required
- Hawaii and overseas travel may be required
All your information will be kept confidential according to EEO guidelines.
