Daxtech IT Solutions is a people-centric IT firm in beautiful Victoria, BC. We are a vibrant community of professionals with ample growth opportunities. We actively seek to create an energizing workplace that brings out the best in all of us.
We’re looking for a dedicated and detail-oriented Computer Technician to join our team. You’re a great candidate if you thrive on solving technical issues, enjoy working with clients, and take pride in providing efficient and effective support. You value doing what you say and have a proactive, can-do attitude. You’re not afraid of challenges and enjoy working as part of a close-knit team. At Daxtech, you’ll be supported in growing your skills and contributing to a dynamic, professional, and rewarding environment. If this sounds like you, Daxtech may be a great fit!
In this role you’ll find yourself doing these tasks:
- Assist with the Triage Board to ensure new tickets are processed and assigned efficiently.
- Answer client phone calls and emails as needed.
- Install, upgrade, or remove hardware both onsite and on the bench.
- Ensure the bench is clean and fully stocked.
- Keep the recycling and system retirement area clean and organized.
- Perform basic backup and antivirus (AV) management.
- Conduct basic endpoint maintenance checks.
- Set up new user profiles and computers.
- Document processes and updates in tickets or Daxtech’s information repository.
- Troubleshoot common client issues, such as:
- Password resets.
- Outlook/phone mailbox setup.
- Local app and profile troubleshooting.
- Slow computer reviews.
- Junk filter configurations (whitelisting and releasing false positives).
- Basic printer troubleshooting.
- Provide onsite support to resolve issues, including:
- New workstation deployments.
- Connectivity issues.
- Desk setups and cleanups.
- Small network device installations.
- Remote hands assistance for other technicians.
We Offer:
- Competitive pay.
- Full benefits (Medical, Dental, and Vision).
- Minimum 3 weeks/year paid vacation after the first year.
- Communications and vehicle allowance.
- Education reimbursement.
- Company events & social hours.
- Free on-site parking at the Victoria Office
Must Have:
- Professional experience and personal experience with computers and troubleshooting is necessary.
- A strong understanding of basic troubleshooting and customer service skills.
- A passion for problem-solving and a drive to grow professionally.
