Associate, Specialist, Operations, Sec Svcs- Custody Svcs, Corporate Banking, Technology and Operations

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

Responsible for managing end-to-end Corporate Action activities, ensuring accurate, timely and compliant processing of both voluntary and involuntary events. The role requires strong attention to detail, effective stakeholder management and the ability to manage highly time-sensitive and market-driven activities.

Key Responsibilities

End-to-End Corporate Action Processing

• Manage voluntary and involuntary Corporate Action events from announcement through completion.

• Review event details, validate eligibility and ensure accurate processing of client entitlements.

• Handle activities such as dividends, interest, bonus, rights, mergers, tender offers and other market events.

Event Tracking & Monitoring

• Track Corporate Action announcements, deadlines, record dates, ex-dates and payment dates.

• Ensure all critical milestones are monitored and actioned within prescribed timelines.

• Proactively follow up on pending inputs and exceptions to avoid missed deadlines.

Voluntary Corporate Actions & Voting

• Manage client elections and instructions for voluntary events within market deadlines.

• Coordinate and facilitate proxy voting / voting-related activities, ensuring instructions are captured, validated and submitted accurately.

• Monitor outstanding elections and escalate potential risks before cut-off times.

​Time-Critical Operations

• Manage activities where strict market and client deadlines apply.

• Prioritise urgent events and ensure timely execution to prevent financial, operational or client impact.

• Provide timely escalation and follow-up on exceptions and deadline-sensitive matters.

Risk & Compliance

• Ensure Corporate Action processing is performed in line with internal controls, market practices and regulatory requirements.

• Perform appropriate validations and maker-checker controls.

• Identify operational risks, investigate discrepancies and ensure timely resolution.

Stakeholder Management

• Coordinate with internal teams, clients, custodians, agents and other stakeholders for timely completion of events.

• Provide clear and timely communication on event status, pending actions and exceptions.

Key Skills & Competencies

• Strong knowledge of Corporate Action processes.

• Understanding of voluntary and involuntary events.

• Excellent tracking and deadline management skills.

• Strong attention to detail and control mindset.

• Ability to manage high-volume and time-sensitive activities.

• Strong analytical, problem-solving and escalation skills.

• Effective stakeholder management and communication.

• Ability to work under pressure and support critical activities beyond regular working hours when required.