Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Responsibilities
(A) Promotion of Banking Products and Services
- Acquire and solicit new bancassurance business through cross selling, referral from branch sales and customer centre, conversion from existing bank customer and potential card base, personal business connections, etc.
- Identify the financial needs of the existing/prospective customers through discreet financial needs analysis/planning, and cross sell suitable bancassurance products to the customers.
- Senior Financial Planning Manager/ Financial Planning Manager should work independently to follow-up on case, make appointment and to close deal
- Introduce the products and their associated risks, if any, to the customers.
- Assist to serve as a feedback channel on all issues pertaining to marketing, product acceptance and other issues relating to the sales of insurance products in branch.
- Keep abreast of the latest product/market knowledge to exhibit high level of functional competencies and professionalism when interacting with customers.
(B) Customer Experience Management
- Provide superior service to customers in accordance with the Bank’s required service standards.
- Process and follow through customer requests and enquiries to ensure customer satisfaction.
(C) Audit and Compliance Control
- Assist BM and frontline sales staff to ensure full compliance with both external regulatory codes/ordinance & internal compliance policies, standards, guidelines & procedures, particularly those applicable to the course of selling, i.e. sales staff’s licensing and fitness & properness, KYC, FNA, anti-money laundering & documentation completeness in a/c opening & in each deal.
- Improve control and compliance quality on bancassurance selling (i.e. need-based) and operation through leadership, education, on-going monitoring & effective remedial actions.
- Assist branch to investigate and handle bancassurance complaint in accordance with the regulatory requirements and the Bank’s escalation procedures.
- Comply with the registered capacity as well as any conditions imposed by the HKMA. This includes compliance with the applicable requirements of the Code of Conduct for Persons Licensed by or Registered with the SFC.
Requirements
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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Location:
One Island East
Job:
Product Sales
Schedule:
Regular
Employee Status:
Full time
