Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- To complete credit card and unsecured loan application process, such as document verification, system data input and verification and loan disbursement.
- To conduct CDD reviews on credit cards and unsecured loan applicants.
- To detect suspicious application/document to prevent fraud.
- To work closely with internal stakeholder on daily operations.
- To provide clerical and cross team support, if necessary.
- To prepare various reports for daily usage, audit and managerial reporting.
- To assist immediate supervisor to provide guidance and training to new join staff.
- To understand the bank policies on data protection, risk & security control and regulatory compliance to comply requirements; and escalate problem / exception to supervisor or manager immediately.
- To support in ad-hoc project and assist to conduct user acceptance testing & live verification as well as live verification on various systems enhancements to have better customer experience, increase productivity and control effectiveness in daily operations
- To timely escalate issue or incident to supervisor
- To assist in designing UAT test cases and performing UAT testing according to the pre-defined test cases.
- To provide initiative ideas to improve workflow.
Requirements
- Minimum 2-3 years of experience in the banking or financial services industry, preferably in unsecured lending operations
- Strong analytical and problem-solving skills with the ability to identify and resolve operational issues
- Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders
- Proficient in using relevant banking and financial software applications
- Ability to work under pressure and meet deadlines
- Commitment to providing high-quality customer service
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Location:
Two Harbour Square
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
