Officer, Customer Service Officer, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Deliver exceptional customer service to clients within the distribution network.
• Handle customer inquiries, resolve issues, and process banking transactions accurately.
• Identify customer needs and proactively recommend suitable financial products and services.
• Ensure strict adherence to regulatory requirements, compliance guidelines, and internal operational procedures.
• Collaborate with internal stakeholders to optimize service delivery and resolve complex customer cases.

Requirements

• A recognized diploma or degree in Business, Finance, or a related field.
• Proven experience in a customer-facing role, preferably within the banking or financial services sector.
• Excellent interpersonal and communication skills with a strong customer-centric mindset.
• Proficiency in utilizing digital platforms and standard office applications.
• Strong problem-solving skills and the ability to perform under pressure in a fast-paced environment.
• A collaborative team player with high attention to detail and operational accuracy.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Tenkasi

Job:

Operations

Schedule:

Regular

Employee Status:

Full time