Job Purpose :
- Provide a brief overview of the position, including its purpose and contribution to the organization.
- The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.
Key Accountabilities :
- Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
- Verifying customer identity and documents during live video interactions
- Ensuring adherence to regulatory and internal quality standards
- Handling customer queries professionally during the verification process
- Maintaining accurate records and updating systems in real time
Job Duties & responsibilities :
KYC Processing
- Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
- All KYC call requests must be serviced as per defined SL without deviation.
- KYC exceptions if any, need to be duly escalated as per defined approval matrix.
- All required disposition and interactions with customer to be duly recorded / documented in the relevant system
- Continuously review the internal monitoring process and identify areas of improvement.
Education / Preferred Qualifications :
- Degree holder
- Certifications in the areas of Operations, MS office will be an advantage.
Core Competencies :
- Strong interpersonal & verbal and written communications skills
- Good, effective and engaging skills. Calling skills preferred
- Basic analytical skills
- Good judgement and problem-solving skills
- Able to organize information in a structured manner
- Good interpersonal and communication skills (English, Hindi & Marathi)
- Ability to handle sensitive customer data with confidentiality
- Problem-solving ability and presence of mind
- Need to have Customer Centric Approach
Technical Competencies :
- Proficient in MS office tools, Ms Excel, Power point, Word
- Knowledge of Finacle, Call Centre Tools, CMS preferred.
Location:
Pune-DBIL
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time
