Job Summary
Join a supportive, fast-paced, and collaborative team that plays a vital role in helping patients access the home medical equipment and infusion services they need to stay safe, healthy, and comfortable at home.
As a Customer Service Specialist I, you are a key connection point between patients, caregivers, case managers, physicians, and internal teams. Your work helps ensure referrals are processed accurately, orders are completed on time, and billing is handled with care and precision.
This role is ideal for someone who enjoys problem-solving, staying organized, and helping others through clear and compassionate communication. Every day brings meaningful work where your attention to detail and customer service directly impact the patient experience.
We believe work should be both meaningful and engaging. Our team environment is supportive, collaborative, and built on continuous learning. We are committed to helping employees grow their skills and build long-term careers in healthcare operations.
What You’ll Do
You’ll handle a variety of important administrative, referral, and billing functions that keep patient care moving smoothly:
- Coordinate and process referrals and orders from case managers, referral RNs, physician offices, and other referral sources
- Ensure assigned tasks and orders are completed within 5 business days, with accurate documentation and appropriate follow-up
- Communicate with patients, providers, and internal departments via phone, email, and other communication tools in a professional and caring manner
- Respond to and resolve patient billing questions, concerns, and account inquiries with empathy and accuracy
- Post daily payments including cash deposits, EFTs, and internal transfers, and assist with reconciling deposited funds
- Support sales order confirmation processes to ensure accuracy and completeness
- Perform accounts receivable (A/R) follow-up activities to help ensure timely reimbursement
- Scan, upload, and maintain required documentation for insurance and compliance requirements
- Process adjustments, refunds, and billing corrections according to policy and procedure
- Collaborate with team members to support departmental goals and contribute to a positive team environment
- Assist with additional duties and special projects as assigned
What We’re Looking For
Required:
- High school diploma or GED
- Basic computer skills and comfort using systems and applications
Preferred:
- 1 year of related experience (or equivalent combination of education and experience)
- Experience in healthcare, billing, customer service, pharmacy, or data entry
- Familiarity with medical terminology
- Strong communication skills, attention to detail, and a team-oriented mindset
Why Join Us
- A meaningful role where your work directly supports patient care at home
- A supportive, team-focused environment where people genuinely help each other succeed
- Opportunities to learn new skills and grow within healthcare operations, billing, and customer service
- A culture that values teamwork, accuracy, and continuous improvement
- Career growth pathways within Home Medical Equipment & Infusion services
- A workplace where your contributions are noticed, valued, and make a real impact every day
