Medical Assistant (CMA/MA)

Provides patient care in an office setting under the supervision of the medical provider. Meets the communication needs of the patient / family and medical provider. Maintains and follows regulatory requirement and policies and procedures. Communicates with medical providers and staff about patient’s clinical condition.

Customer Services:

• Welcoming patients and visitors.
• Answering and referring inquiries within scope of practice.
• Telephone: Answers telephone, processes call, and document appropriately within medical records. Returns all messages in a timely manner.
• Maintains communication between medical staff, administrative staff, and/or patient/families.

Clinical Services:

• Maintains and updates medical records.
• Appointment Scheduling.
• Facilitates medical requests, to include but not limited to, refill requests, work / school notes, and form completion.
• Scans and uploads patient clinical documents into medical chart.
• Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services.
• Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters.
• As directed by medical provider and within scope of practice, provide patient education.

Environmental Services:

• Ensures all equipment in exams and surgical rooms are clean and properly set up.
• Contributes to the overall cleanliness and appearance of personal work space and department.
• Monitors clinical supply levels in exam rooms and stock room and requests when needed.
• Maintains all clinical equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.

Required Experience