Position Title:
Scheduler - Dean McGee Eye Institute - Oklahoma Health Center
Department:
DMEI-Oklahoma Health Center
Job Description:
General Description: Schedules patient testing/procedures/admissions; obtains pre- cert/authorization numbers and enters in the scheduling or registration system; obtains and enters accurate insurance information; answers incoming phone calls.
Essential Responsibilities:
- Answer telephone in a timely and professional manner.
- Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions through the Meditech scheduling module.
- Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits.
- Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module.
- Ensure that any edits performed in the scheduling module are also duplicated in the admissions module.
- Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time.
- Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system.
- Select the correct patient medical record number consistently.
- Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.
- Utilize appropriate method/tool to communicate with Patient Access and other facility departments, as necessary.
- Edit medical accounts to a PRE status per facility or SSC standards and guidelines.
- Receive, maintain, and index physician orders per facility and SSC standards and guidelines.
- Attends in-service presentations and completes mandatory education week.
General Responsibilities:
- Performs other duties as assigned.
Minimum Qualifications:
Education: High school diploma or GED required.
Experience: None required. 1 or more years of work experience in scheduling preferred.
Licensure/Certifications/Registrations Required: None required.
Knowledge, Skills and Abilities:
- Communication - communicates clearly and concisely, verbally and in writing.
- Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
- Interpersonal skills - able to work effectively with other employees, patients and external parties.
- PC skills - demonstrates proficiency in PC applications as required.
- Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems.
- Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
