Exempt (Salaried) Operations Manager –
Position: Exempt Operations Manager
Salary: To be discussed during the interview process
Reference: Please review the full posted job description for additional details.
We are seeking a dependable, safety‑driven, and detail‑oriented Exempt Operations Manager to support daily delivery operations and uphold all performance, safety, and compliance standards. This role requires strong leadership, excellent communication, and the ability to manage fast‑paced operational demands while supporting Delivery Associates (DAs) and maintaining a culture of safety and accountability.
Key Responsibilities
- Promote a strong culture of safety and compliance across the team.
- Analyze data, make recommendations, and drive process improvements with DAs.
- Serve as the safety champion and reinforce company values daily.
- Coordinate load‑out, rescues, and end‑of‑day tasks; maintain flexibility to support all operational needs.
- Work 10+ hour shifts, including weekdays, weekends, and holidays; complete at least one delivery route every 14 days.
- Review route commitments and allocate vehicles efficiently.
- Ensure vehicle roadworthiness, ground unsafe vehicles, and secure replacements promptly.
- Coordinate repairs using internal vendors and third‑party resources to minimize downtime.
- Assist with emergency field repairs such as minor fixes, pull‑outs, tire changes, and tows.
- Manage accident reporting, documentation, and communication with insurance partners.
- Maintain communication with DAs throughout their shift and escalate emergencies appropriately.
- Monitor performance metrics, conduct meetings with DAs, and address performance gaps or violations.
- Ensure adherence to DVIC pre‑ and post‑trip inspections and update all required systems and logs.
- Debrief with DAs at the end of each shift to close out operations.
Required Qualifications
- Valid driver’s license in the state of employment.
- Preferred previous experience with an Amazon Delivery Service Partner (DSP) or previous experience in commercial or professional safety, fleet management, or compliance program management within transportation.
- Experience coaching, training, and leading drivers using telematics and related tools.
- Demonstrated integrity with 100% adherence to work standards.
- Ability to meet time‑sensitive operational demands and adapt to changing business needs.
- Ability to interact professionally with customers, partners, and team members while resolving or escalating challenges.
- Ability to safely operate and navigate delivery vans (GVWR 10,000 lbs or less); experience with cargo vans, box trucks, or semis is a plus.
- Ability to load and unload packages up to 50 lbs with or without reasonable accommodation during a 10‑hour shift.
- Willingness to consent to drug screening.
- Ability to work in varying weather conditions and low‑visibility environments such as evenings or rain.
- Ability to conduct performance reviews and give/receive constructive feedback.
- Ability to speak and read English fluently.
- Reliable and punctual with consistent attendance meeting company standards.
- Ability to use company‑issued phones, designated apps, and email systems to manage delivery progress and resolve issues.
- Ability to safely maneuver vehicles to avoid incidents involving people, vehicles, or property.
Benefits
- Medical, Dental, Vision, Life Insurance
- Tuition Assistance/Reimbursement
- Paid PTO
We are an Equal Opportunity Employer and do not discriminate based on race, national origin, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
All your information will be kept confidential according to EEO guidelines.
