Epic Ambulatory Trainer - Hybrid

Overview

Exciting Career Opportunity with Avance Care!

Join our rapidly expanding network of 30+ practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.

Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients.

As our Epic Ambulatory Trainer, you’ll provide training support to Avance Care locations and departments through training, development of curriculum in partnership with departmental and specialty team subject matter experts, assist with coordinating training communication to ensure that new and existing team members are set up for success, and collecting feedback from stakeholders to modify ambulatory training needs as identified.

Selected Responsibilities:

• Partner with the Director of Clinical Education and Training to develop and implement training programs and content that meet organizational needs.
• Support the gap identification and development of future clinical training needs and creation of the ambulatory curriculum to facilitate training in partnership with subject matter experts within the respective specialty teams or departments for both new hire orientation and continuous learning.
• Communicate with management, trainers, and team members to ensure that needs are met
• Ensure training is provided (both individually and within locations) of appropriate business tools, systems, business dashboards, etc. in accordance with organizational goals.
• Process new information and update MST, Lesson Plans, Tip Sheets, and Manuals as needed
• Coordinate with Providers and Staff to assist in answering Epic-related charting and functionality questions, as well as workflow-related inquiries
• Manage and resolve IT tickets related to Clinical Training
• Assist in preparing for new hire classrooms: send invites, provide training environment logins, and distribute practice patient documents
• Train the new hire Medical Assistant class and assist Provider Specialty Trainers with new content and guidance
• Maintain content in the SharePoint Epic Training Library and Learning Home Dashboards
• Update after-class assessments and ensure they align with current Lesson Plans, Tip Sheets, and Manuals
• Work closely with Ambulatory Analysts to optimize Epic for efficiency and troubleshoot issues
• Provide monthly update training and Epic Upgrade training to Office Managers, Clinic Staff & other stakeholders
• Performs other duties as assigned

Qualifications:

The ideal candidate must hold an Epic Ambulatory Principal Trainer (PT) certificate and possess 2 to 4 years of experience working within a healthcare or training environment. Along with a bachelor’s degree in a related field. Additionally, this role demands proven expertise in developing and delivering diverse training and professional development programs across a variety of settings, utilizing multiple technologies and approaches tailored to various positions and organizational roles.

Other Priorities:

• Capability to effectively present information and respond to questions from managers, employees, clients, customers, and the public
• Familiarity with modern and traditional training methods
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must be able to think logically to troubleshoot, analyze situations, and make appropriate decisions
• Knowledge and understanding of how for-profit medical practices run and clinical Epic workflows helpful

If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.