Senior IT Systems Engineer – Infrastructure & Global Service Delivery

Location: Thane, India

Company: Deerns Spectrum Ltd. Pvt./Deerns India

Employment type: Full-time

Level: Senior (hands-on, end-to-end responsibility)

Role Summary

As Senior IT Systems Engineer, you will support and further develop Deerns’ global IT environment. This role goes beyond traditional system administration and plays a key part in our transition towards a scalable, global IT operating model, with teams across the Netherlands, India, and future locations.

Based in our office in Thane, India, you will combine hands-on technical expertise with a strong sense of ownership, structure, and continuous improvement. You will not only resolve technical issues but actively contribute to improving how IT services are delivered across regions.

The ideal candidate is a senior IT professional who is comfortable working in an international, fast-growing environment, and who takes responsibility for both technical stability and service quality.

Key Responsibilities

Technical Support & Infrastructure

• Provide high-quality L1/L2 support to internal users

• Troubleshoot issues across hardware, software, networks, and OS

• Manage Windows environments, Active Directory, and Microsoft 365

• Support servers, virtualization (VMware/Hyper-V), and network infrastructure

• Contribute to Azure and hybrid cloud environments

Service Ownership & Continuous Improvement

• Take ownership of service quality and user experience

• Identify recurring issues and drive structural improvements

• Contribute to ITIL-based processes (incident, problem, and change management)

• Improve documentation, standard procedures, and knowledge sharing

• Identify automation and efficiency improvements

• Support the development of a scalable and standardized global IT support model

Global Collaboration & Seniority

• Work closely with international IT teams (Netherlands and other Countries)

• Support standardization across tools, processes, and ways of working

• Collaborate with internal development and support teams on complex issues

• Participate in the evaluation and implementation of new technologies

• Take initiative in situations where processes or ownership are not yet fully defined

• Contribute to building a structured, reliable, and scalable IT environment in India

Who You Are

Must Have

• 8–12+ years in IT support / infrastructure / systems engineering

• Strong knowledge of Windows, Windows Server, Active Directory

• Experience with Microsoft 365 (Exchange, SharePoint, user management)

• Solid networking knowledge (TCP/IP, DNS, DHCP)

• ITIL or structured service management experience

• Experience working with international or distributed teams, remotely

• Strong problem-solving skills with focus on root cause and improvement

• Proactive, independent, and structured way of working

• Experience in enterprise environments (100+ users)

• Fluent English

What We Are Really Looking For

• We particularly welcome applications from experienced female IT professionals who are looking to take ownership of IT operations in a growing, international environment.

• A hands-on engineer who takes ownership beyond tickets

• Someone who pro-actively improves systems, processes, and service quality

• Comfortable in a growing and developing, not fully defined environment

• Strong focus on end-user experience and reliability

• Able to balance day-to-day operations with longer-term improvements

Context of the Role

In this role you will work as part of a globally operating and distributed IT organization, with firsthand responsibility for our operations in India. You will directly contribute to creating a scalable, structured, and high-quality IT service model.

About Deerns

Deerns specialises in advisory, design and engineering services for buildings and facilities that require extreme conditions and are mission critical. For over 98 years, we have been undertaking major projects with world-class clients in the sectors airports, real estate, health care, life sciences, micro-electronics and data centres, generating about EUR 80+ mln in revenue (2025).

Our high-quality services range from strategic consulting, master planning, end-to-end design and specialist engineering to sustainability advice, transaction services and digital roadmaps. Our 750+ experts in mechanical, electrical and plumbing design (MEP), building physics, energy optimisation, digitalisation and sustainability are committed to make their work matter, whilst respecting our values of entrepreneurship, design reputation, integrity, cooperation and competence.

Deerns Spectrum Private Limited is our joint venture in India with Spectrum PharmaTECH Consultants, expanding our expertise across India, South Asia, and East Africa. We are in an exciting phase of growth in these regions and are looking for skilled professionals to join our teams and grow our business.