ESSENTIAL FUNCTIONS
May perform any or all of the following duties:
- Displays outstanding leadership skills; provides coaching, guidance and development advice to franchisees
- Executes the Company’s strategic plan and marketing/operational performance standards
- Setup Franchise business reviews and create / monitor / support action plans to improve desirable outcomes from such reviews
- Conducts operational reviews and evaluations including assisting the franchisees in identifying business opportunities and finding solutions to sales and cost controls
- Provides strategic operational support in the areas of service standards; product quality control; training; safety; sanitation and new restaurant openings
- Assists with restaurant development planning and execution; including sub-market identification; site approval and kitchen design issues
- Aids franchisees’ in developing and executing a systematic training program and provides restaurant opening assistance
- Communicates changes in the Company’s specifications and procedures
- Attends seminars and completes other training to remain current on industry trends
- Participates in company meetings, webinars and conference calls
- Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements
POSITION QUALIFICATIONS/CORE COMPETENCIES
- Must possess approximately six (6) years of any combination of experience and/or education that demonstrates a commanding knowledge of Restaurant Operations, Franchise management, or a related field
- Bachelor’s Degree required
- Must have a demonstrated track record of meeting operational goals; standards; building sales and maximizing profits
- Must have the ability to determine expectations, measures effectiveness in processes, enforce quality standards and meet commitments
- Must have excellent problem resolutions skills and the ability to maintain relationships
- Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
- Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information
WORK ENVIRONMENT
- Corporate Office fast paced, high volume of activity and a deadline driven environment
PHYSICAL DEMANDS
- Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
- Travels as needed approximately seventy-five (75) %
