Banquet Server -On Call

Job Summary

Set up assigned tables, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to Hotel specifications and group requirements, courteously and efficiently.  Maintain cleanliness and condition of the work areas and equipment.

Essential Functions

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of service requirements for assigned function:

o   Pre-function sidework.

o   Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation.

o   Particular characteristics/description of wines/champagne ordered.

o   Prices for specified bar selections on cash bars.

o   Station assignment and table set-up.

o   Group name, type of function and expected attendance.

o   Scheduled hours of service.

o   Special requests/arrangements.

o   Order of service, traffic flow in room.

o   VIPs

• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

• Make all varieties of coffee and pick up food from various areas.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements.
• Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
• Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements.
• Complete closing side duties:

o   Breakdown all goods as specified.

o   Clean all equipment as assigned.

o   Restock items for next service.

o   Properly store all reusable goods.

o   Remove all dirty linen and transport to Laundry.

o   Marry and stock all condiments.

o   Secure storage areas.

• Be responsible for the cleanliness of the immediate work area as well as the general property
• Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook

Other Duties

• All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities.  Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
• Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
• Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
• Comply with hotel grooming standards for both uniformed and non-uniformed associates.
• Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
• Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Working Conditions & Physical Requirements

Physical Effort:

Significant portions of day require prolonged standing and moving, lifting or transporting materials up to 25 lbs such as trays, tools, boxes, etc.    Ability to visually review documents and computer screen throughout day.

Physical Environment:

Ability to walk or stand for extended periods of time during course of shift. 

Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule:

Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.

Safety:

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise.  Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Qualifications

Education:

High school diploma or equivalent vocational training certificate required. 

Experience:

Prior experience in Food and Beverage.  Restaurant or Banquet Experience preferred.

Computer Skill & Other Technical Skills:

Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).

Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Licenses or Certifications:

n/a

Other:

Must be customer-service oriented and have excellent hospitality skills.

Must meet age requirement to serve alcoholic beverages