Microsoft Solution Specialist

As a specialist you will ensure that each customer contact will be a professional experience to meet the needs of the customer.

Duties:

·         Provide support on technical questions via phone, video conference or email.

·         Enter & Maintain accurate issue description and detailed updates within our CRM system.

·         Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics.

·         Focus efforts to meet or exceed defined performance criteria.

Skills & Qualifications:

·         At least C1 level in any of following languages: Latvian / Hungarian / French or Italian / German and English (to cover mediterranean market)

·         Computer Science degree or equivalent work experience in Cloud services or IT infrastructure administration/support.

·         Working Knowledge on SQL Server database concepts and terminology, Windows Server > 2012R2 admin or support, IoT, Microsoft Cloud Services (IaaS, PaaS, SaaS) and Office or O365 preferred.

·         Excellent verbal and written communication skills

·         Ability to maintain a positive attitude in a dynamic work environment.

Other Desired but not compulsory Qualifications:

Microsoft Certified in one or more areas:

·         MTA in Office 365 98-369 or MS-100

·         Microsoft Azure Certified AZ-900 or AZ-103

·         D365 Cert: MB-900

·         Windows Server Cert 98-365

·         SQL Server Cert 98-364

Our client offers:

• Salary corresponding your skills, experience and motivation
• Full support at the implementation stage;
• Employment under a contract.