The Branch Experience Consultant delivers superior and courteous service to promote products and expand customer relationships. This involves performing a variety of sales and service activities such as performing account openings and providing lending solutions to members.
Join Our Team at Del Norte Credit Union!
We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Proudly recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.
Location
Cerrillos Branch located in Santa Fe, NM
Schedule
Schedule requires supporting Monday – Saturday member service hours.
Essential Functions & Responsibilities:
- Assist members with financial services through a consultative approach to determine the most value-added products and/or services to meet individual member needs. This includes opening and closing accounts, answering questions, products and services sales, and problem resolution.
- Demonstrate a working knowledge of the core system and all other applicable systems required to service members, this includes loan and deposit platforms.
- Support the greeter’s desk to establish rapport with guests/members and direct to appropriate area.
- Provide universal dual support to both the teller and new account operations of the branch.
- Promote a member-first education culture within the branch by example and mentoring of Member Service Specialists to identify opportunities to promote credit union products and services. Coach to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
- Proactively listening, to the voice of the member, to help identify opportunities to improve the member experience.
- Participate in marketing and awareness campaigns to increase member engagement.
- Strong communication skills characterized by excellent speaking and writing abilities.
- Work effectively in a team environment contributing to the success of the branch and organization.
- Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
- Performs other related job duties as assigned.
Performance Measurements:
NOTE: This role is eligible for a $1.00 per hour differential. This differential will be added to your hourly rate. If you depart this role, your hourly rate will be REDUCED by this $1.00 per hour differential.
Salary
Level I: $19.80 – $24.76 per hour
Level II: $22.08 – $27.60 per hour
New hires are typically brought in between the range minimum and maximum based on qualifications, internal equity, and budget.
Benefits:
- Medical, Dental, and Vision Insurance with Del Norte covering up to 85% of employee insurance premiums
- Flexible Spending Account
- 401(k) with up to a 7.5% company match
- Company-paid Life Insurance and Disability coverage for eligible employees
- Generous PTO, sick leave, paid holidays, volunteer hours, and Mental Health Days
- Employee Assistance Program with free counseling resources
- Tuition reimbursement
- Wellness benefits including a free gym membership
- Employee loan and banking discounts
- Flexible Spending Account
- Ongoing learning and development opportunities.
- Spanish Speaking Incentive
