Join Lake Lawn Resort as a Reservationist and be the first point of contact for guests planning their stay. In this role, you’ll assist guests with booking rooms, spa services, dining, golf, and more helping create a seamless experience from the very first call.
Position Details
- Employment Type: Full-Time or Part-Time
- Shift: Flexible (Days, Evenings, Weekends)
- Department: Reservations / Front Office
What You’ll Do
- Answer incoming calls and assist guests with reservations and inquiries
- Book guest rooms, spa services, golf tee times, dining, and recreational activities
- Provide accurate information on rates, packages, and resort amenities
- Enter and manage reservations in the property management system
- Handle reservations via phone, email, and other channels
- Process group bookings and rooming lists
- Assist with special requests and coordinate with front desk and operations teams
- Utilize upselling techniques to enhance guest bookings
- Process gift certificates and administrative tasks (labels, mailings, etc.)
- Provide directions, general resort information, and exceptional customer service
