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    Delavan Holdings

    Service BDC Representative

    Lake Bluff, United StatesOn-SiteFull-time$3k – $5k / monthPosted 4d ago
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    Job description

    SERVICE BDC REPRESENTATIVE

    Unlimited Earning Potential | Career Growth | Paid Training

    Why Kunes Auto Group?

    At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

    As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed—whether you're an experienced professional or coming from another hands-on, customer-focused career.

    Why Team Members Choose Kunes

    • Paid Training and Ongoing Professional Development
    • Career Growth Opportunities Across 40+ Dealerships
    • Comprehensive Benefits Package
    • Supportive Leadership and Team Environment
    • Opportunity to Make a Difference in the Communities We Serve

    Position Summary

    Kunes Auto Group is seeking a Service BDC Representative to join our growing dealership team. As the first point of contact for service customers, you'll schedule appointments, respond to inbound inquiries, and provide exceptional customer service through phone, text, and email communication. You'll play a key role in supporting our service department by keeping schedules full, following up with customers, and ensuring a seamless service experience.

    Compensation

    • $3,000.00 – $5,000.00 per month (Wage + Commission)
    • Tiered Bonus/ Commission Opportunities

    Responsibilities

    • Respond promptly to inbound service calls, online service requests, and customer inquiries
    • Schedule, confirm, and reschedule service appointments
    • Initiate outbound calls, texts, and emails to remind customers of upcoming appointments and recommended maintenance
    • Provide friendly, professional customer service while assisting customers with scheduling and service-related questions
    • Follow up with customers regarding missed appointments and service recommendations
    • Accurately document all customer interactions in the CRM and service scheduling system
    • Collaborate with service advisors and the service department to maximize appointment scheduling and customer satisfaction
    • Learn and apply dealership processes, scripts, and customer service best practices to deliver an exceptional customer experience

    Job details are sourced from the employer's original posting.

    Open job posting
    DE

    About the company

    Delavan Holdings

    This company name appears to be a placeholder or an internal identifier and does not provide enough information to determine its business.

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