Overview
Delaware North Sportservice is hiring a Sr. Manager, Business Intelligence and Analytics to join our team. As a Sr. Manager, Business Intelligence and Analytics you will play a key leadership role within the Business Insights and Analytics team for Delaware North. The Manager, Business Insights and Analytics will be an analytically driven, strategic and thoughtful leader who will help develop business intelligence solutions while playing a key role in developing Analysts.
Must be legally authorized to work in the US without sponsorship.
Additional Details
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
Responsibilities
- Own subsidiary-wide dashboarding efforts for Sportservice
- Support Department Head in developing and executing short term and long-term BI and analytics strategy
- Manage a team of analysts by training and coaching them on relevant tools, techniques and methods
- Serve as the subject matter expert in all things business intelligence, driving the lifecycle of product creation to adoption
- Partner with other Managers (Advanced Analytics and Project Management) with collectively drive key BI and Analytics initiatives to completion
- Leverage generative AI tools to optimize BI&A and other business processes, and drive AI adoption across the business
- Prepare and own development and execution of executive reporting
- Liaison to data engineering and data governance teams to consistently evaluate data quality, identify gaps and solution remediation
- Strategize and execute revenue-generating projects and new ways of analyzing the business to support long-term strategic planning efforts at each of our business locations
- Manage, train, coach and develop a group of Analysts
- Other duties as assigned by Head, Business Insights and Analytics
Qualifications
- Bachelor’s degree in business, mathematics, engineering or other discipline
- 5 or more years of experience in business analytics, business intelligence or similar function, working in a high volume, fast-paced environment; preferably in hospitality or sports industries
- 2 or more years of experience managing direct reports
- Proficiency in analytics and predictive tools such Advanced Excel, R, or similar
- Proficiency in data warehousing tool such as SQL
- Proficiency in data visualization tools; Tableau preferred
- Experience with AI tools
- Prior experience with point of sales systems preferred
- Proven experience in creating business intelligence products such as dashboards and driving adoption with non-technical stakeholders
- Proven broad business experience in the industry with broad experience in domestic and, business intelligence and marketing technology, revenue
- Experience in setting sales strategic direction and annual and long-term planning to achieve business results
- Ability to travel up to 20% of the time
This position starts at a minimum of:
$ 81900 per year
