Department Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth . By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential . We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market .
Your Impact:
As a Growth Account Manager (GAM) for the SMB/MM segment in North America based in Mexico City, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the Americas region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.
This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Mexico City office and 2 days from the comfort of your home
Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts, serving as their primary commercial partner to maximize their adoption of the Deliverect platform with strong focus on financial accuracy.
Drive regional revenue growth by identifying up-sell and cross-sell opportunities, successfully introducing new product features, add-ons, and modules to your account base .
Conduct regular business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI .
Collaborate closely with the Customer Experience and Implementation teams to ensure smooth post-onboarding transitions and quick resolution of ongoing technical or operational hurdles .
Maintain data-driven precision within our CRM platform (HubSpot, Planhat among others) to ensure clear communication, accurate pipeline forecasting, and effective account management .
Continuously review and refine account management workflows, sharing insights with the broader team to optimize customer experiences and streamline operational efficiency .
3+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets .
Demonstrable experience managing and nurturing relationships with mid-market preferably within the restaurant, food tech, or POS systems landscape .
Strong commercial acumen with a solutions-driven mindset, highly comfortable driving consultative up-sell discussions and negotiating contract renewals .
Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value .
Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders .
Experience working with CRM software (e.g., HubSpot, Planhat) and ticketing systems to manage account pipelines effectively .
A bachelor's degree in a relevant field or equivalent work experience.
Fluency in English is required, with strong written and verbal communication skills being essential .
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Deliverect is a technology company that helps businesses manage their online orders and deliveries. They provide a platform that integrates with various online ordering systems and delivery services, streamlining operations for restaurants and other food businesses.