Job Ref ID: JR0086742
Role Overview We are looking for a Regional Corporate Account Management Specialist to support our Corporate Account Management team across APAC. This role combines operational support, data analytics, customer troubleshooting, and process improvement to ensure smooth day-to-day operations for enterprise corporate clients. The ideal candidate is analytical, detail-oriented, customer-focused, and comfortable working across multiple stakeholders and systems in a fast-paced environment.
Key Responsibilities
- Corporate Operations Manage corporate account operations, including allowance setup, adjustments, refunds, and spending limit changes.
- Support user onboarding, bulk employee uploads, and account maintenance across multiple corporate clients.
- Troubleshoot Corporate Admin issues, including account linking, login, access, and configuration.
- Investigate order-related issues and coordinate with Operations, Product, and Engineering for resolution.
- Data Analytics & Business Intelligence Develop SQL queries and perform data analysis using BigQuery.
- Deliver ad-hoc and recurring reports, including MAU, GMV, AOV, user segmentation, and campaign performance.
- Support business initiatives through customer behavior analysis, churn analysis, and performance reporting.
- Validate data quality and provide actionable insights to regional stakeholders.
- Voucher & Gift Card Operations Create and manage corporate vouchers and gift cards.
- Investigate voucher redemption and payment issues.
- Support marketing campaigns through voucher usage reporting and campaign analysis.
- Corporate Systems Administration Maintain Salesforce account information and corporate account configurations.
- Perform account quality checks and support billing-related administrative updates.
- Manage corporate user profiles and backend configurations.
- Regional Support & Cross-functional Collaboration Partner with Account Management, Sales, Customer Support, Finance, Product, Engineering, and Marketing teams across APAC.
- Respond to urgent production issues and ad-hoc operational requests.
- Support regional campaigns, business initiatives, and customer escalations.
- Process Improvement Identify opportunities to improve operational efficiency through automation and workflow optimization.
- Create and maintain SOPs, documentation, and reporting processes.
- Contribute to continuous improvement initiatives across regional operations.
- Qualifications Bachelor's degree in Business, Data Analytics, Information Systems, or a related field.
- Experience supporting B2B or enterprise customers in an operational or account management environment.
- Strong SQL skills (BigQuery experience preferred).
- Experience with CRM platforms such as Salesforce.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent stakeholder management and communication skills.
- Ability to manage multiple priorities and respond effectively to time-sensitive requests.
- Experience working in a regional or cross-functional environment is preferred.
- Flexibility to support outside standard working hours, including weekend coverage, as needed.
- Success Profile The successful candidate will: Thrive in a fast-paced, high-volume operational environment.
- Balance customer support, analytics, and operational execution.
- Translate complex data into actionable business insights.
- Collaborate effectively across regional teams and functions.
- Take ownership of problems and drive them through to resolution.
