Customer Service Agent

Dhaka, BangladeshOn-SitePart-timePosted 3mo ago

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Job description

Understanding tickets/cases and solving customer issues
Managing SLA and average handling time through quick understanding
Able to follow order processing system and internal tools
Meet quality targets while maintaining SLA
Perform any ad-hoc tasks assigned by the Team Lead / Supervisor

To have successfully completed HSC/A levels, is a current undergraduate student
Good typing skills. Typing speed 30-50 words per minute
Willing to work 6 days and 6 hours per day in different shifts (day/night)
Strong in communications skills
We are dynamic, candidate needs to be a doer and adapt constantly to many changes

Job details are sourced from the employer's original posting.

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About the company

Delivery Hero

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

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Industry: Delivery Platform
Open roles: 481