We are looking for an Operations Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.
- Manage and improve Local Shops operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams
- Accountable for Local Shops operational performance including both commercial & operational KPI's
- Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation
- Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities
- Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives
- Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights
- Scope and deliver local initiatives to improve ops metrics quantified with data analysis
- Drive the team to deliver consistent results & improvements across all Local Shops verticals
- Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan
- Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance
- Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working
- Lead by example and provides in depth training to team
- Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency
- Share best practices, successful initiatives with our markets to support
- 3+ years of relevant operational experience, ideally in Grocery operations or within the Food/Tech industry
- High proficiency in data analysis is a must-have
- Demonstrated experience with cost control, warehouse operations, inventory management, and root cause analysis
- High-level stakeholder management experience with the ability to influence across functions
- Strong grasp of operational processes and procedures, with a passion for continuous improvement and compliance auditing
- Direct line management experience with a genuine ability to build relationships, motivate teams, and manage upwards effectively
- Commitment to leading by example and developing your team through in-depth training and mentorship
