ROLE DESCRIPTION:
You will be leading Customer Communication and Automation team, and will play a key role in shaping Delta’s Customer communication & experiences.
We are seeking a seasoned Engineering Leader with 15+ years of experience to lead high-impact engineering teams, drive cloud-native platforms on AWS, and deliver AI-powered, product-led solutions at scale. This role requires a strong balance of technical depth, people & product leadership, and strategic product thinking.
The ideal candidate has built and scaled engineering organizations, partnered closely with Product and Business leaders, and successfully delivered complex systems in fast-paced environments.
KEY RESPONSIBILITIES:
Technology & Architecture
- Define and evolve cloud-native architectures on AWS, ensuring scalability, security, resilience, and cost efficiency
- Lead system design for large-scale distributed systems, event-driven architectures, and microservices
- Drive adoption of AI/ML-enabled capabilities (e.g., personalization, recommendations, automation, analytics) into core products
- Champion engineering best practices including Automation, CI/CD, observability, DevOps, SRE, and security-by-design
People & Organization Leadership
- Build, mentor, and retain high-performing engineering teams across multiple geographies
- Lead teams; set clear expectations for delivery, quality, and growth
- Foster a culture of ownership, psychological safety, continuous learning, and technical excellence
- Guide career progression, succession planning, and performance management
Product & Business Partnership
- Partner closely with Product Management, Design, Data, and Business stakeholders to translate vision into execution
- Drive a product mindset—customer-centric thinking, outcome-based delivery, and rapid iteration
- Balance short-term delivery with long-term platform and architecture investments
- Contribute to roadmap planning, estimation, and prioritization aligned to business goals
Strategy & Execution
- Own execution for major initiatives, ensuring predictable delivery across multiple teams
- Make data-driven tradeoffs across scope, timelines, quality, and technical debt
- Influence executive leadership with clear communication, metrics, and technical insights
- Lead transformation initiatives including modernization, platform re-architecture, or AI adoption
· Exposure to AI-Assisted Development Tools (GitHub Copilot, Microsoft Copilot)
- AI-Assisted Development: Drive adoption of AI-assisted development practices and tooling across engineering teams.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):
- Deep understanding of AWS ecosystem
- Exposure to Power Platform & UIPath
- Airline Industry exposure
