We are seeking a Lead Technical Product Engineer (TPE) to shape the next generation of digital experience across Onboard Services (IT Catering) to power the in flight catering experience for millions of customers. This role is designed for engineers who combine deep software engineering expertise with product thinking to translate complex customer problems into scalable, enterprise-grade technical solutions. As a technical leader, you will drive the end-to-end product lifecycle, partner closely with Business Product Owners, UX Designers, Architects, and Engineering teams, and influence architectural decisions, platform modernization, and engineering excellence across the platform. You will leverage modern AI technologies, agentic workflows, and distributed systems to accelerate product delivery, improve developer productivity, and create intelligent, customer-centric experiences while serving as the trusted technical bridge between business and engineering.
Key Responsibilities:
Drive discussions around new and emerging platforms and help determine the best way to utilize new technologies to build business solutions.
Synthesize current state processes, operating models, and ways of working in order to define new, digitally oriented clarity on requirements. The role will work across a diverse stakeholder group, driving consensus, and creating a shared understanding of detailed requirements in conjunction with technical delivery
Responsible for conducting complex and thorough research of existing processes, systems, systems logic, and desired objectives to develop detailed systems specifications to meet the objectives of the assigned projects.
Design, prototype, and productionize AI-powered capabilities using modern GenAI technologies including LLMs, Retrieval-Augmented Generation (RAG), Model Context Protocol (MCP), agentic architectures, orchestration frameworks, and enterprise governance to improve both customer experience and engineering productivity.
Partner closely with UI/UX teams to capture interactive needs, defining precise acceptance criteria based on component layouts, user states, and design systems. Drive value through rapid POCs.
Prioritizing and sequencing the backlog of epics/features/user stories according to business value, throughout the release and sprint planning cycles.
Track and manage delivery execution by monitoring timelines, escalating risks promptly, removing blockers, and facilitating daily scrums to ensure smooth progress and timely delivery.
Meet with business teams when needed and perform an initial assessment of a problematic situation
Collect information about the business process through a variety of methods (shadowing, interviews, surveys, reading reports etc.)
Provide strategic support to customers in defining or designing business processes and help to identify technologies based on customer requirements
Coordinate multi-system solutions to clarify interdependencies so that systems appear seamless to the customer
Extensive knowledge of product and software development techniques and agile methodologies
Ensure AI-powered solutions are secure, explainable, observable, cost-efficient, and compliant with enterprise governance standards while continuously evaluating model quality, reliability, and business outcomes.
Job details are sourced from the employer's original posting.
