Role and Team Overview
The Manager - Digital Delivery is a key leadership and delivery role responsible for the oversight and coordination of all Virgin Atlantic (VA) Digital activities within the Delta Technology Hub (DTH) in Bengaluru. This highly visible role acts as the primary point of contact between the UK-based Virgin Atlantic Digital teams and the India-based development teams. The role ensures that all DTH-based digital scrum teams are effectively supported, managed, and aligned to deliver front-end, back-end, and full-stack solutions in accordance with Agile methodologies.
The postholder will collaborate closely with the Delta Technology Hub (DTH) Bengaluru leadership team to foster a cohesive and productive working environment. Responsibilities include overseeing recruitment processes, managing people and performance, coordinating equipment and onboarding needs, and acting as a local representative of the Digital team. The role will also be accountable for activity reporting and act as the point of escalation for operational issues.
This role requires a blend of people leadership, technical leadership, operational management, and Agile delivery experience to ensure the successful execution of digital projects within a collaborative and dynamic environment.
KEY RESPONSIBILITIES:
Communicating and Influencing
- Act as the primary liaison between the UK Digital teams and the Virgin DTH scrum teams, ensuring clear, consistent communication
- Represent the Virgin DTH Digital team in local forums and leadership discussions
- Build strong, trusted relationships with stakeholders across VA and DTH to enable smooth delivery operations
- Provide regular and transparent updates to leadership on progress, risks, and issues
Leadership and People Management
- Lead and manage the Virgin DTH-based scrum teams ensuring high performance and alignment with VA digital goals
- Oversee recruitment, onboarding, and staff development within the Virgin-DTH Digital team
- Foster a collaborative, inclusive, and innovative team culture
- Act as the point of escalation for team issues and support staff wellbeing
- Conduct regular performance reviews and support career progression
- Ensure local compliance with HR and organisational policies
- Lead and manage a team of Software Developers (Android, IOS, Full Stack), AI/ML Engineers and SDET.
- Mentor and provide support to the team.
Digital Delivery and Agile Execution
- Drive Agile delivery practices across scrum teams ensuring consistent and high-quality output
- Support the successful delivery of digital products and services through effective team coordination
- Oversee project timelines, resource allocation, and sprint planning activities
- Collaborate with Product Owners to prioritise backlogs and manage capacity
- Address and mitigate risks and blockers to delivery in real time
Stakeholder Engagement and Communication
- Build and maintain strong relationships with internal and external stakeholders
- Provide updates and reporting on Virgin-DTH delivery activities to UK and global leadership
- Represent the Digital team at local and global meetings and forums
- Ensure alignment between Virgin-DTH teams and overall digital strategy
Operational and Local Hub Management
- Ensure Virgin-DTH teams are equipped with the tools and environments needed for success
- Coordinate closely with facilities and IT for smooth operational management
- Drive continuous improvement initiatives across processes and ways of working
- Monitor and report on local delivery KPIs and metrics
- Act as the face of the VA Digital team locally, building pride and engagement in the hub
Technology Leadership
- Provide technical guidance and ensure Industry Best Practices are followed.
- Strong understanding of Mobile Technologies, Frontend and backend technologies along with cloud expertise (AWS or Azure)
- Expert level understanding of the SDLC processes and various quality matrix.
- Mentor a diversified team of talents working on Mobile App development, Full stack development, SDETs and Applied AI.
- Strong understanding of Generative AI
