This position is responsible for supporting the growth of Delta Mechanical's Water Treatment program through customer engagement, education, and qualified lead generation within The Home Depot retail environment.
The Water Treatment Lead Generator will be responsible for an assigned territory consisting of multiple Home Depot locations. The position will work across assigned stores to proactively engage customers, create awareness around water quality and water treatment solutions, identify potential customer needs, and connect qualified homeowners with Delta Mechanical for the appropriate next step.
This position also supports strong store connectivity by developing positive relationships with Home Depot associates and store leadership across the assigned territory while representing Delta Mechanical and The Home Depot professionally
- Manage and support an assigned territory consisting of multiple Home Depot store locations.
- Maintain consistent coverage and presence across assigned stores based on established schedules, store traffic, events, and business needs.
- Proactively engage customers within assigned Home Depot locations to generate qualified water treatment leads.
- Educate customers on Delta Mechanical's water treatment products and services using approved program messaging.
- Identify customer needs and potential opportunities related to water hardness, mineral buildup, water softening, filtration, and other approved water treatment solutions.
- Conduct or support approved in-store water demonstrations, water hardness testing, and customer engagement activities.
- Schedule qualified customers for water assessments or other approved next steps.
- Accurately collect and submit required customer information through approved lead submission processes.
- Clearly communicate to customers what they should expect following lead submission or appointment scheduling.
- Build and maintain positive working relationships with Home Depot associates, department supervisors, and store leadership across all assigned locations.
- Educate Home Depot associates on Delta Mechanical's water treatment offerings and how to identify potential customer opportunities.
- Effectively manage time, travel, lead-generation activity, and priorities across multiple store locations.
- Identify performance trends and opportunities within individual stores and communicate findings to the assigned BDR and Retail Program leadership.
- Maintain current knowledge of Delta Mechanical's water treatment products, services, processes, promotions, and approved customer messaging.
- Maintain assigned displays, demonstration materials, testing supplies, and marketing collateral.
- Participate in Home Depot store events, promotional activities, and other approved retail activations.
- Communicate store feedback, customer trends, lead opportunities, and program challenges to the assigned BDR or Retail Program leadership.
- Meet established customer engagement, lead generation, appointment, quality, and performance expectations.
- Complete all required Company and Home Depot training and compliance courses as assigned.
- Adhere to Company standards and maintain compliance with all policies and procedures.
- Perform other related duties as assigned
