The Branch Operations Manager oversees plumbing field operations, technician performance, service quality, and operational strategy. The role coordinates with dispatch and executive management to support safe, code-compliant work and customer service.

ESSENTIAL RESPONSIBILITIES
Field Operations and Service Quality

· Oversee, coach, and maintain a high-performing team of plumbing technicians and laborers.

· Support dispatch in assigning technicians to jobs based on location and skill set.

· Visit job sites regularly for quality control, coaching, and training.

· Provide technical support to field technicians and laborers; review work orders for code compliance and quality.

· Serve as a primary connection between office staff and field personnel and address technical questions.

Operations and Growth

· Work with executive management on operational strategy, performance, and goals.

· Visit clients and customers to maintain relationships and identify new opportunities.

· Develop new relationships and advise executive management about growth opportunities.

· Identify and improve inefficient processes and procedures and address operational risks.

MINIMUM QUALIFICATIONS

· Experience leading plumbing field operations and supporting technicians on residential, multifamily, or commercial work.

· Working knowledge of plumbing installation, service, applicable codes, and quality standards.

· Ability to travel among job sites and maintain a driving record acceptable under company policy.

PREFERRED QUALIFICATIONS

· Experience with dispatch coordination, field training, customer relationships, and process improvement.

SUPERVISORY RESPONSIBILITIES

Directly oversees plumbing technicians and laborers and supports their coaching, performance, and work quality.

KNOWLEDGE, SKILLS & ABILITIES

· Strong technical troubleshooting and judgment in plumbing service and installation.

· Ability to plan field work, coordinate with dispatch, and communicate with office staff, technicians, customers, and leadership.

· Ability to identify quality, safety, and process concerns and follow through on corrective action.

TRAVEL, PHYSICAL DEMANDS & WORK ENVIRONMENT

· Travel: Regular travel to job sites and customer locations.

· Physical demands: Field visits may require walking, standing, climbing, bending, and observing work in progress.

· Work environment: Office, customer properties, and active residential or commercial job sites; exposure to outdoor heat, tools, equipment, and construction conditions.