Customer Service Representative

POSITION OVERVIEW:

The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on-time delivery of product and effective issue resolution when necessary.

ESSENTIAL DUTIES

AND

RESPONSIBILITIES:

Evaluate customer requests for sales opportunities Manage customer orders and quotation files with 100% accuracy Coordinate and expedite customer orders, and ensure customer requirements are understood and customers are kept informed of relevant issues Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues Work closely with sales team and dispatch team to facilitate flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback Provide feedback reports to the Main Office and Supervisor regarding customer contacts Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity Follow-up on customer quotations Operate in accordance with company policy and procedures