Description
This position supports the Operations Manager and team by managing the daily logistics of fuel, and lube deliveries — scheduling loads, coordinating driver routes, and tracking shipments — while also handling the office administrative functions that keep the branch running smoothly. This is a hybrid role that touches sales, operations, and accounting, and requires occasional travel.
Responsibilities
Logistics & Dispatch
- Schedule fuel/propane/lube truck loads and manage daily delivery routes and schedules for drivers
- Track fuel/propane/lube shipments to ensure all customer requirements are met
- Manage system and status updates to ensure visibility of all shipments
- Monitor and validate accuracy of deliveries
- Understand and enforce DOT regulations
- Assist in establishing and evaluating driver performance
- Recommend disciplinary decisions, hiring, coaching, and other employment status actions to the management team
Customer & Office Support
- Manage key customer-related functions: processing credit applications, inputting new customer accounts, receiving and processing payments
- Coordinate with the sales team on order pricing and terms
- Maintain a proactive approach to customer complaints, expedite requests, and other customer issues
- Provide feedback reports to the Corporate Office and Supervisor regarding customer contacts
- Input data into company systems accurately and run database reporting
- Assist the billing team with related customer, order, or paperwork requests and by invoicing customers, uploading documents into the assigned portals and handling disputes as necessary.
- Carry out general administrative duties (answering phones, filing, scanning, etc.) as needed
- Adhere to and encourage compliance with company policies and procedures
- Perform other tasks as required or assigned by the Branch Manager
Requirements
QUALIFICATIONS/POSITION REQUIREMENTS:
- Experience coordinating delivery schedules, dispatch, or logistics operations preferred
- Knowledge of DOT regulations and compliance requirements
- Exceptional customer service skills and strong interpersonal presence
- Excellent written and verbal communication skills
- Ability to prioritize work and apply independent judgment, especially under time-sensitive delivery demands
- Advanced proficiency in Microsoft Office (Excel); comfort with dispatch/routing or database systems
- Knowledge of common business practices relating to purchase, pricing, terms, shipment, taxes, and payment for products and services
- Self-motivated and results-oriented, with strong organizational skills
- Oil & gas or fuel distribution industry experience a plus
- Willing to work outside regular business hours, including weekends, as needed
