General Manager / Restaurant Manager - Demetres Burlington

About Us:

Craving a challenging and rewarding career in a place you actually love? Perfect . Our people are the best part about Demetres and we're always looking for the right people to carry the tradition of excellence.

Demetres is a place where good things happen. We serve brilliant desserts that are handcrafted in store, with our own artisanal ice creams. We serve these creations in a restaurant setting with table service, and we have fun doing it. Oh and we've been at it for 35+ years!

About the Role:

As General Manager of our Burlington location, you'll own every aspect of the restaurant: building and leading a strong team, delivering a premium guest experience, and driving the financial success of the location. You'll be the person who sets the tone on the floor and makes Burlington a place both guests and staff love to be.

What You'll Do:

• Lead day-to-day restaurant operations, ensuring smooth table service and consistently high standards in guest experience, product quality, and efficiency.
• Hire, train, coach, and motivate your team; oversee onboarding, scheduling, performance reviews, and ongoing development.
• Manage inventory, supplies, and ordering, with strong controls over waste and shrink.
• Own the location's financial performance, including sales, food cost, and labour.
• Deliver outstanding hospitality: respond to guest feedback, resolve concerns, and understand what drives guest loyalty.
• Partner with head office and marketing to bring local promotions and campaigns to life.
• Uphold food safety, health, and workplace safety standards across the restaurant.
• Support special projects across the broader Demetres organization as opportunities arise.

Your Skills and Experiences:

• 3+ years of management or supervisory experience in hospitality or food service (full-service or table-service restaurant experience strongly preferred).
• Strong leadership and interpersonal skills; a track record of building and motivating diverse teams.
• A genuine passion for hospitality and a commitment to premium guest experiences.
• Solid financial and operational acumen; comfortable owning inventory, food cost, and labour.
• Strong communication and problem-solving skills; calm and decisive under pressure.
• Flexibility to work evenings, weekends, and holidays based on business needs.

Here’s what you get from us:

• Competitive salary and a benefits program
• Paid vacation and staff discounts on our ice cream, treats, and products
• Real opportunity to grow your career across the Demetres network
• A collaborative, creative, and supportive team
• Exposure to brand marketing, seasonal product launches, and strategic projects for those with long-term ambitions

To Apply:

Please submit your resume via our portal. A short cover letter where you tell us a little about what you’d like to bring to our team would be welcome but is not required. Fit matters to us, as we know having the right person will make a world of difference.

Thank you!

Please note, while we appreciate all candidates, only those chosen for an interview will be contacted.

This application is for Demetres Burlington.