Key Responsibilities Patient Financial Management
- Present treatment plans and collect patient portions at time of service.
- Offer payment options and financing when appropriate.
- Monitor patient AR daily.
Collections Process
- Execute 2 statement cycle:
- Statements mailed on the 1st and 15th.
- Execute 2 letter collection process:
- Letters mailed every 2 weeks following statements.
- Escalate accounts appropriately.
- Prepare delinquent accounts for Organ Law referral.
Payment Posting
- Post patient payments accurately.
- Balance daily deposits and end-of-day reports.
Communication
- Use RevenueWell for reminders and financial communication.
- Educate patients on balances and payment expectations.
- Maintain professionalism and compassion in collections conversations.
Reporting
- Systems Used
- The DJ4K Patient Account Specialist manages patient financial accounts, payment arrangements, collections processes, and communication to ensure timely revenue collection and positive patient experiences.
