Job Description:
Key Responsibilities
1. Cost Model Ownership & Maintenance
- Own and maintain the cost model, ensuring:
- All changes in actuals (e.g., leavers, joiners, promotions, rate changes) are accurately reflected
- Continuous alignment between actuals, forecast, and cost assumptions
- Proactively identify whether leavers are being replaced and any associated cost savings/ risks.
- Visibility of open roles (new vs replacements vs uncommitted costs), leavers (confirmed and unconfirmed), job requisitions and hiring status
- Drive a process-led approach to cost model updates via structured inputs (e.g., WD reports)
- Present first view of consolidated CXM cost model to FP&A senior manager and Commercial Finance to discuss further margin risks and opportunities. Refine cost model after the review.
- Headcount – visibility of actuals onshore, nearshore and offshore.
2. Actuals vs Forecast Analysis
- Support month-end processes including:
- Actualisation of staff and non-staff costs in 1 sheet (for CXM level)
- Forecast updates (SL and central costs)
- Collaborate closely with RTR teams to:
- Improve efficiency
- Enhance insight quality
- Lead detailed analysis of actuals vs forecast variances on costs
- Identify and explain key drivers:
- Headcount movements
- Rate changes / promotions
- Other business decisions
- Partner with offshore and nearshore teams to validate assumptions and variances.
- Translate insights into clear financial implications for the business
3. Offshore & Nearshore Business Partnering
Act as the finance bridge across geographies:
- Work closely with offshore lead, nearshore lead and Operations to validate:
- HC forecast (leavers, joiners, promotions)
- Any changes in tiers
- Improve visibility of HC movements to wider CXM FP&A and Commercial Finance teams
- Drive better forecasting discipline and accuracy
- Provide challenge and support on:
- Rates
- Promotions
- Workforce planning decisions
4. Reporting, Insights & Narrative
- Own and manage key reporting including:
- Cost model updates (WD report + HR + Operations)
- PAR and the narrative email that send to ELT
- Produce clear, concise leadership-ready narratives for:
- ELT and senior stakeholders
- Monthly and quarterly reviews
- “Connect the dots” across data sources to tell a coherent financial story
5. Reporting & MI
- Support planning cycles:
- MFF/ RF packs
- Monthly/ Quarterly MI packs
- Contribute to presentation materials and key slides
Location:
Bangalore
Brand:
Bcoe
Time Type:
Full time
Contract Type:
Permanent
