LTC Support Coordinator, RN

Facilitate and assist new and current team members meet the essential functions of the Support Coordinator Social Workers role, understand DAAA practices, policies, and procedures while meeting practice objectives related to organizational pillars and goals.

• Maintain monthly competency rates of 95% or better of assigned caseloads.

• Serve as a role model, provide leadership, and demonstrate professionalism.

• Serve as a resource by guiding new and current team members to appropriate resource materials and management when appropriate.

• Guide and assist new team members in the integration into DAAA culture and environment.

• Nurture, support and guide new and current team members through training and mentoring.

• Monitor time management and productivity of new and current team members as directed by Manager; provide supporting documentation.

• Provide valuable formative and summative feedback from the training and mentoring process to assigned Manager weekly or as indicated.

• Perform all other duties as assigned.

• Emphasize the importance of collaborating with peers (Registered Nurses) in coordinating services.

• Abides by DAAA’s and Wavier Codes of Ethics

Education:

· Registered Nurse

Competency

· Maintain 95% compliance rating of all assigned core services.

Experience:

· Two-three years of experience completing intakes, pre-screening, and/or assessments, preferably in a health care or human service setting serving the elderly and/or disabled population.

· Knowledge of Medicaid and Medicare regulations.

· Ability to complete assessments using computerized screening tools.

· Excellent Customer Service skills and ability to de-escalate callers.