Senior Executive - Customer Service
Key Responsibilities: -
- Manage end-to-end customer service operations, ensuring timely and accurate response to customer inquiries and service requests
- Act as the primary point of contact for key clients, maintaining strong customer relationships and ensuring high satisfaction levels
- Coordinate with sales, operations, pricing, finance, and external stakeholders to ensure smooth execution of services
- Support the sales team with client servicing, follow-ups, quotation coordination, and order execution
- Oversee order processing / shipment coordination / documentation, ensuring accuracy and compliance with company procedures
- Collaborate with internal teams to resolve operational challenges and improve service delivery
- Maintain regular communication with customers regarding service updates, delays, and resolutions
