Front Desk Manager - Hampton Inn Newark Airport Elizabeth

Entry level leadership position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff,  andGuest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve operating budget.

Core Competencies

• Supervises front desk operations, ensuring smooth check-ins, check-outs, and guest service interactions.
• Leads, mentors, and trains front desk staff to deliver exceptional customer service and adhere to brand standards.
• Handles guest complaints and resolves issues promptly and effectively, ensuring guest satisfaction.
• Manage reservations, room assignments, and inventory to maximize occupancy and revenue.
• Ensures accurate cash handling and billing procedures are followed by all front desk staff.
• Maintains a thorough knowledge of hotel services, local attractions, and directions to provide information to guests.
• Collaborate with other departments (housekeeping, maintenance, etc.) to address guest needs and maintain hotel standards.
• Monitors and evaluates team performance, providing feedback and coaching for improvement.
• Implements and enforces hotel policies and procedures to ensure operational efficiency and compliance.
• Operates and troubleshoots Hilton systems to manage guest information and hotel operations.
• Participates in the hiring and performance review processes for front desk staff.
• Directs the work of the front desk team, ensuring all tasks are completed efficiently and effectively.

Physical Requirements

• Ability to operate a computer and other office equipment.
• Ability to lift up to 25 pounds occasionally.
• Ability to stand for extended periods.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.