Position Summary:
Assists in managing the execution of operations in the housekeeping area departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
Core Competencies
• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to guests and associates at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
• Performs other duties, as assigned, to meet business needs.
• Understands the brand's service culture.
• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction.
• Takes proactive approaches when dealing with guest concerns.
• Responds timely to customer service department request.
• Verifies that all team members meet or exceed all hospitality requirements.
• Assists in performing required annual Quality audit with Hotel Manager (HM) & VP Operations.
• Verifies that a viable key control program is in place.
• Strives to maximize the financial performance of the department.
Physical Requirements
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Devedaa Hospitality is a company focused on the hospitality sector.