Guest Service Agent

Dreaming of launching your hospitality career in a stunning Colorado mountain setting? Devil’s Thumb Ranch Resort & Spa offers the perfect opportunity. Nestled on 6,500 acres of pristine wilderness at the base of the Colorado Rocky Mountains, our subsidized staff housing provides an affordable way to live and work in this breathtaking location. Whether you're drawn to skiing and snowboarding in winter or hiking, mountain biking, fishing, and horseback riding in warmer seasons, Devil’s Thumb Ranch promises an unparalleled experience in the hospitality industry amidst Colorado's natural splendor.

Principle Purpose of Job
As a Guest Services Agent, you’ll be the welcoming face and helpful guide for guests throughout their stay. This role requires a strong customer-first mindset, an eye for detail, and a love for connecting with people from all over the world. Whether helping with check-in, guiding guests to activities, or solving a last-minute request, you'll ensure every stay at the Ranch is memorable.

Essential Duties and Responsibilities:

• Provide warm, personalized service to each guest from arrival to departure.
• Handle guest check-ins, check-outs, and reservation updates using resort systems.
• Promptly respond to inquiries, requests, and complaints with professionalism and care.
• Stay knowledgeable about all resort offerings—including restaurants, activities, spa, and events—to confidently guide and upsell experiences.
• Coordinate with other departments (Housekeeping, Activities, Maintenance, etc.) to fulfill guest needs and ensure smooth operations.
• Keep the front desk, lobby, and guest service areas tidy, welcoming, and well-stocked.
• Accurately process transactions and maintain proper recordkeeping for guest accounts.
• Uphold resort policies and maintain a safe, respectful environment for guests and staff alike.
• Attend training sessions and team meetings to continuously improve your knowledge and skills.
• Maintain a polished, professional appearance and positive, team-oriented attitude.