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    DE

    Devoteam

    Digital Transformation

    ServiceNow Technical Consultant

    Amsterdam, NetherlandsHybridFull-time3+ yrs experiencePosted 4w ago
    All Devoteam jobs

    Job description

    Job Description

    As a ServiceNow Technical Consultant at Devoteam, you design, configure, and implement ServiceNow solutions that translate business requirements into robust, scalable technical configurations. You apply ServiceNow best practices to decide when to configure out-of-the-box and when tailored customization is required. Alongside hands-on delivery, you mentor junior team members and proactively flag risks, dependencies, and improvement opportunities within your scope of work.
    At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise, and fast-track learning.

    Responsibilities

    • Design, configure, and implement ServiceNow solutions according to business and functional requirements
    • Translate business needs into scalable technical configurations and detailed technical designs
    • Customize the platform when required, following ServiceNow best practices and coding standards
    • Develop integrations with third-party systems (REST, SOAP, file-based transfers)
    • Deliver well-documented, thoroughly tested customizations, including unit testing and structured testing approaches
    • Mentor and guide junior team members on both technical and functional topics
    • Proactively identify risks, dependencies, or improvement opportunities within your scope of work
    • Support platform upgrades and ongoing application maintenance

    Requirements / Qualifications

    • 3+ years of hands-on experience in ServiceNow configuration and development
    • Strong understanding of ServiceNow administration, App Engine, and customization practices
    • Proficiency in JavaScript, Glide API, business rules, script includes, and UI policies
    • Proven experience in unit testing and awareness of structured testing approaches
    • Comfortable with both "out-of-the-box" implementations and tailored customizations
    • Fluent in Dutch and English; strong communication skills with technical and non-technical stakeholders
    • ServiceNow Certified System Administrator (CSA) required

    Mindset & Work Ethic

    • Customer-oriented and quality-driven
    • Autonomous with a proactive mindset
    • Agile, adaptable, and collaborative

    Nice to Have

    • Experience with Service Portal, Employee Center, and Agent Workspace
    • ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
    • Experience in greenfield implementations (from scratch)
    • Familiarity with middleware integrations (MuleSoft, Dell Boomi, Kafka)
    • Experience with AI on the ServiceNow platform (e.g. Now Assist, Control Tower) is a plus, provided it can be demonstrated with concrete examples

    Don't tick every box?

    Don't meet all the criteria, but still excited about joining Devoteam? Don't overthink it, reach out and plan a meeting with us. We hire for potential, curiosity and mindset, and we would love to get to know you. Looking forward to meeting you.

    For more information about this vacancy, please contact us at [email protected]

    A background check using publicly accessible information and social media can be part of the process.

    Job details are sourced from the employer's original posting.

    Open job posting
    DE

    About the company

    Devoteam

    At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

    View all Devoteam jobs
    Industry
    Digital Transformation
    Open roles
    873

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