Dext Capital is a National, innovative, financial services company headquartered in the Portland Metro area. Dext offers an exceptional culture and countless opportunities for growth and advancement. We are seeking a motivated individual to join our team as a Customer Service Associate. This role presents a unique opportunity to gain a comprehensive understanding of all facets of our company. The ideal candidate will be driven to advance their career within the leasing industry and should possess outstanding communication and problem-solving skills..
Dext Capital has been named one of the top 5 fastest-growing companies in the Greater Northwest and best place to work recipient for the last 3 years. Dext offers strong benefits and is committed to leveraging technology while enabling our employees to grow in a high-performance environment
Job Duties/Responsibilities:
- Develop a good understanding of our financial services to effectively assist clients and provide accurate information.
- Process account updates and service requests, including changes to contact, banking, and billing information.
- Prepare and send invoices, payoff quotes, and account statements at customer request.
- Assist customers with disputes and inquiries and reconciling payment history.
- Servicing accounts by investigating problems and finding resolutions regarding payments and customer service concerns.
- Use sound judgment to review customer accounts and determine the appropriate resolution or escalation path.
- Problem resolution, investigating and resolving client concerns, complaints, or issues promptly and effectively, ensuring client satisfaction.
- Maintain detailed and accurate records of client interactions, transactions, and resolutions.
- Answer inbound calls promptly and professionally, and resolve customer questions efficiently.
- Prepare and send invoices, payoff quotes, and account statements at customer request.
Characteristics:
- Strong analytical and problem-solving skills
- Positive, customer service-oriented attitude
- Ability to thrive in a fast-paced environment
- Ability to adapt to new situations and implement developed skills
Experience Requirements:
- 3+ years of customer service experience
- Proficiency in basic mathematics
- Proficiency in the Microsoft Office suite (Excel, Word, Outlook)
- Experience in financial services, billing, or account support (preferred)
Salary Range: $42k - 52k
