<div>Essential duties and Responsibilities (others may be assigned)<br><br>Confer with customers in order to provide information about products and services, to take orders, or to obtain details of complaints.<br>Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.<br>Resolve customers' service or billing complaints by performing activities, check to ensure that appropriate changes were made to resolve customers' problems.<br>Contact customers in order to respond to inquiries or to notify them of any planned adjustments.<br>Determine charges for services requested.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.<br>Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.<br>Solicit sale of new or additional services or products.<br>Issue Invoice<br>Prepare quotation and generate sale order to the system<br>Sales report<br>Keep well filing<br>Prepare sales forecast in Tm1 in coordination with GM Sales &amp; Marketing.<br>Coordination with production and planning dept. in order to meet customer requirement and satisfaction.<br>Maintain and update the customer information or files.<br>Other jobs upon further assignments.</div>
Job details are sourced from the employer's original posting.
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Dextra Group is a consulting firm specializing in digital transformation and technology solutions.