Job Description :
Job Title: Exports Market Service Owner
Location: St James Gate, Dublin
Contract: Fixed Term Contract until 30th June 2027
Closing Date: 6th October 2026
About Us
With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments - from everyday connections to landmark celebrations.
Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.
Join us and play your part in making life’s moments mean a little more.
About the Function
Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world.
With over half of our people working across more than 100 sites, this is a complex, large-scale operation that brings together production, logistics, engineering and supplier partnerships.
It’s fast-paced and hands-on, with teams working together to ensure quality, efficiency and sustainability at every stage. From sourcing ingredients to getting products into customers’ hands, you’ll play a role in delivering the brands people know and love.
About the role
We're looking for an Exports Market professional to join our team as an Export Market Service Owner, supporting our customers across global markets.
This is a varied, cross-functional role that provides the flexibility to focus on the right customers, products and processes at the right time, with end-to-end responsibility for the Beer Order-to-Cash (OTC) process. You'll manage customer requirements from order entry through to delivery, acting as the first point of contact for customer queries while building strong relationships with global markets, production sites and third-party freight providers.
Working in a fast-paced, process-driven environment, you'll demonstrate strong communication and influencing skills, a collaborative approach and a commitment to delivering excellent customer service. You'll take a logical approach to problem-solving, continuously looking for opportunities to simplify processes, improve ways of working and deliver better outcomes for our customers.
Purpose of the Role
Reporting to the International Customer Service Centre Team Leader, you'll play a key role in delivering the Order-to-Cash process in line with CARM principles, ensuring a seamless customer experience from order placement through to delivery.
As the voice of the customer within Diageo, you'll work closely with internal and external stakeholders to resolve customer queries, support business initiatives and ensure high levels of service across your markets.
What you'll be doing:
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.
Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.
We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one
outstanding team.
Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.
Ready to bring your best? This could be your opportunity.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Recruitment Scam Warning
Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.
Worker Type :
Fixed Term Contract (Fixed Term)Primary Location:
St James GateAdditional Locations :
Job Posting Start Date :
2026-09-22Job details are sourced from the employer's original posting.
Open job postingAbout the company
Diageo is a global leader in alcoholic beverages, owning iconic brands like Guinness, Johnnie Walker, Smirnoff, and Tanqueray.