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    Diebold, Inc

    Financial Technology

    L1 Service Desk Agent with Hungarian

    Warszawa, PolandHybridFull-time0–2 yrs experiencePosted 3w ago
    All Diebold, Inc jobs

    Job description

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

    Your next opportunity starts here!

    We’re building our team of Hungarian Service Level Agents for July-September. Apply today and be ready to step into a rewarding role when the doors open. 

    Responsibilities

    As a Level 1 Service Desk Agent, you will be the first point of contact for our valued customers, offering proactive, high-quality support. You’ll be empowered to solve technical challenges and enhance customer experiences in a fast-paced, rewarding role. Every day brings new challenges and opportunities to grow, with your contribution making a real difference. Here’s how:

    • Engage & Solve: Be the go-to expert for inbound customer service requests across multiple channels. Use your expertise to diagnose and resolve hardware and software issues, from password resets to software configurations.
    • Troubleshoot & Support: Leverage remote tools to troubleshoot and analyze technical issues. When needed, you’ll escalate problems according to protocol, keeping customers informed and satisfied every step of the way.
    • Collaborate & Communicate: Keep customers in the loop, ensuring clear communication and high engagement levels throughout the process. You’ll also be the one to update tickets and systems, ensuring that all actions are accurately recorded.
    • Customer Satisfaction: Your goal is simple: delight the customer! You’ll take ownership of their experience, ensuring high levels of satisfaction and quick resolutions.

    Qualifications

    To be successful in this role, you’ll need a blend of technical know-how and excellent communication skills. This isn’t just about answering tickets; it’s about making a difference for our customers. The ideal candidate will bring:

    • Experience: 0-2 years in service desk support, or a solid background in customer service with a keen interest in tech.
    • Languages: Proficient in both Hungarian (written and spoken) and English. Ability to communicate effectively with customers from diverse backgrounds.
    • Tech-Savvy: Comfort with basic technical troubleshooting and eagerness to learn. Experience with helpdesk software or remote tools is a plus.
    • Problem Solver: You love challenges and have a keen eye for detail, ensuring issues are fully resolved in the most efficient way.

    We offer:

    • Contract of employment
    • Over 8000 industry recognized trainings
    • Various options of development
    • Being part of a multicultural team
    • Possibility to use foreign languages on a daily basis
    • Teamworking and supportive atmosphere in our teams
    • Life insurance,
    • Private medical care,
    • Sport card,
    • 26 days of holiday regardless seniority,
    • Possibility of hybrid work after the initial training phase (1 day from the office per week).
    • Employee referral programme.

    Pay Transparency Statement

    The monthly base salary range for this position is between 7,300 PLN Gross and 8,800 PLN gross.
    Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

    #LI-AO2 #LI-Hybrid

    About Us

    Why should you join Diebold Nixdorf?

    Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

    –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

    ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

    We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

    Job details are sourced from the employer's original posting.

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    About the company

    Diebold, Inc

    The company is one of the leading global producers of automated teller machines (ATMs). In addition, it offers remote teller systems, cash dispensers, and check cashing machines. Originally a manufacturer of safes, the company is still active in its original market, offering products that include vaults and security systems for financial institutions. It also provides electronic voting machines in Brazil. The company's related services range from traditional maintenance to remote monitoring, transaction processing, and currency management. Diebold, which has operations in more than 90 countries, gets half of sales outside North America.

    View all Diebold, Inc jobs
    Industry
    Financial Technology
    Open roles
    146

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