Maintenance and Support Engineer

Makati, PhilippinesOn-SiteFull-time2–4 yrs experiencePosted 3w ago

Job description

Provides technical support across DN software applications. Delivers enterprise level assistance to customers by analyzing, researching, diagnosing, troubleshooting incidents and identifying solutions to resolve functional / system issues. Works closely with customers throughout the process to gather necessary details, drive incident resolution to meet SLAs and follow-up to ensure successful completion and customer satisfaction.

Responsibilities

Handles or assists with most support requests; additional responsibilities include: Ensuring requests are accounted for in established service level agreements (SLAs) and are addressed, analyzed and resolved in a timely and accurate manner.

Facilitating joint resolution and testing with the development team, M&S team members and others as required to meet customer and SLA expectations / requirements.

Incident ownership, monitoring, tracking and communication.

May provide technical advice and support for less experienced team members.

Facilitates requests escalated from M&S team customers and other support teams.

Joins bridge calls with customer in order to request additional information and / or inform about tickets status and progress.

Responsible for clear communication with other involved teams with other internal and external support and development teams (including product development / engineering).

Qualifications

Required Qualifications

Diploma or equivalent work experience required.
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Maintenance and Support Engineering.
Good business English skills (Written and spoken).

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Job details are sourced from the employer's original posting.

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About the company

Diebold, Inc

The company is one of the leading global producers of automated teller machines (ATMs). In addition, it offers remote teller systems, cash dispensers, and check cashing machines. Originally a manufacturer of safes, the company is still active in its original market, offering products that include vaults and security systems for financial institutions. It also provides electronic voting machines in Brazil. The company's related services range from traditional maintenance to remote monitoring, transaction processing, and currency management. Diebold, which has operations in more than 90 countries, gets half of sales outside North America.

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Industry: Financial Technology
Open roles: 146