Senior Account Manager

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

As a Senior Account Manager, you will play a key role in expanding our footprint in the market by driving growth, strengthening strategic customer relationships, and delivering value-driven solutions. You will be responsible for developing and executing direct sales strategies that successfully position DN products and services with existing customers, while identifying and closing new business opportunities.

In this role, you will act as a trusted partner for our clients, combining a strong understanding of payment systems and financial services with a consultative, solutions-oriented direct sales approach. You will work closely with customers and internal teams to deliver tailored solutions that meet business needs and support long-term success.

We are looking for a results-driven professional who can balance customer advocacy with commercial impact, and who thrives in a dynamic, collaborative environment.

This is a hybrid role being in the office three days a week and travel to customers.

Key Responsibilities

• Act as the primary Senior Account Manager for an assigned country or portfolio of strategic accounts.
• Manage all stages of the direct sales process, including prospecting, qualification, proposal development, negotiation, and closing
• Develop and execute account plans to drive revenue growth, customer retention, and account expansion.
• Build strong relationships with customer stakeholders at all levels, from technical teams to senior executives.
• Lead customer negotiations and contribute to mutually beneficial, long-term partnerships.
• Provide customers with high-quality consulting support across technical, operational, and product dimensions.
• Collaborate internally with product, technology, and customer-focused teams to design and introduce new solutions and enhancements.
• Support customers during implementations, reviews, and escalations to ensure smooth delivery and issue resolution.
• Contribute to continuous improvement of account management reporting, performance metrics, and documentation.

Ideal Candidate Profile

• Proven senior experience with direct sales of IT solutions, preferably within banking services and products.

• Bachelor's Degree or Master´s Degree.

• Strong customer-facing background with the ability to build and manage complex relationships and negotiations.

• Experience in managing sales in a corporate setting with a proven track record in leading a high quota.

• Commercial mindset with a demonstrated ability to drive revenue while maintaining customer trust.
• Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams.
• Good business English skills (Written and spoken).

Preferred Qualifications

• Strong client engagement and influence at all organizational levels, with a solid understanding of decision‑making processes and the ability to influence key stakeholders, including senior leadership.
• Excellent communication, interpersonal, and leadership skills, enabling effective collaboration, relationship building, and execution of initiatives.
• Results‑driven and commercially focused, with a proven track record of developing, customizing, and successfully closing business opportunities.
• Highly organized, reliable, and self‑motivated, demonstrating strong time management, ownership, and the ability to manage workload independently.
• Analytical and technically proficient, able to quickly assimilate information and leverage tools such as MS Office and CRM systems (e.g., Salesforce) to deliver tailored client solutions.

Why Join Us?

• Opportunity to work with leading financial and payment solutions in a growing market.
• High level of autonomy and visibility, with direct impact on business success.
• Exposure to senior stakeholders and strategic accounts.
• Collaborative culture that values expertise, initiative, and long-term development.

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation

The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

*Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.*

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**​

We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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