DigiKey is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, DigiKey has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.
Roles & Responsibilities
- Process invoice and credit memo payments in Oracle Fusion ERP with a high level of accuracy.
- Apply customer payments received through bank statements, wire transfers, ACH, checks, and other payment methods.
- Follow up with customers via phone and email to obtain remittance details for unidentified, unapplied, and short-paid cash transactions.
- Use Salesforce and Oracle Fusion ERP to research customer accounts, payment history, and case information.
- Perform cash application reconciliations and ensure transactions are posted accurately and balanced.
- Process approved adjustments such as bank charges, freight charges, and write-offs based on remittance information.
- Respond to customer and internal stakeholder queries and provide timely resolutions.
- Investigate and resolve payment discrepancies, unapplied cash, and account-related issues.
- Ensure compliance with company policies, financial controls, and audit requirements.
- Escalate complex issues and unresolved transactions to Leads or Managers when necessary.
- Manage phone and email communications professionally while delivering excellent customer service.
- Collaborate with Credit, Collections, Customer Service, and other cross-functional teams.
- Support process improvement initiatives and contribute to operational excellence.
- Communicate effectively and work collaboratively with global teams.
All personal data collected will be used for recruitment purposes only. All unsuccessful applications will be deleted within 24 months.
