Associate Process Specialist - Finance Ops

DigiKey is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, DigiKey has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.

Roles & Responsibilities:  Manage Accounts Receivable inquiries through phone, email, and web chat, ensuring timely and professional customer support.  Process and apply customer payments accurately while maintaining account records within the accounting system.  Resolve invoice, payment, account, and credit-related queries from customers and internal teams.  Monitor customer accounts, support collections activities, and work proactively to maintain current account status.  Apply account holds and perform fraud prevention activities in line with company policies.  Ensure compliance with data privacy, confidentiality, and financial control requirements.  Investigate and resolve customer issues through appropriate documentation, follow-up, and closure.  Escalate complex or exception-based cases through established channels when required.  EAectively manage email, phone, and webchat interactions to meet service standards while delivering a positive, professional and customer - focused experience.  Contribute to process improvements by identifying recurring issues, process gaps, and customer trends.  Participate in training programs, team meetings, and knowledge-sharing initiatives to support continuous learning and operational excellence.  Support additional accounting responsibilities as required by business and regional needs. Skills:  Working knowledge of Accounts Receivable processes, including invoices, payments, customer account queries, collections follow-up, reconciliations and resolve invoice or payment-related discrepancies with accuracy.  Familiarity with ERP/accounting systems such as Oracle, SAP or similar platforms is preferred.  Ability to follow SOPs, knowledge articles, process manuals and compliance requirements consistently  Strong verbal and written communication skills to support customers and internal partners across voice, chat and email channels.  Ability to handle live customer interactions, including understanding queries, clear response delivery, call control and appropriate escalation.  Strong problem-solving skills to investigate queries and support timely resolution.  Ability to prioritise work across multiple channels in a fast-paced operations environment.

All personal data collected will be used for recruitment purposes only. All unsuccessful applications will be deleted within 24 months.