Description
We are looking for a detail-oriented, self-oriented and experienced Contract Operations Specialist to join our dynamic and fast-growing team.
Responsibilities
- Manage, optimize, and continuously improve Jira workflows related to the end-to-end contract signing and document management process
- Analyze contract workflows and operational data to identify inefficiencies, recurring issues, and opportunities for process improvement
- Prepare regular analytical reports and performance insights to support management decision-making and identify risks, and areas for improvement
- Oversee the end-to-end document lifecycle, including document creation, registration, review, approval, signing, distribution, filing, archiving, and retrieval
- Review and approve Jira tickets related to contracts and documentation, ensuring accuracy, completeness, proper documentation, and compliance with internal policies and procedures
- Maintain a strong understanding of document management principles, internal documentation standards, and contract administration requirements
- Monitor contract processing timelines and operational performance, proactively identifying delays and implementing corrective actions to improve turnaround time.
- Ensure the confidentiality, integrity, and controlled access of contractual and business documentation throughout its lifecycle
- Establish and maintain effective document classification, naming, registration, filing, and archiving practices across digital and physical records
- Maintain a structured and easily accessible document archive, enabling efficient document retrieval, traceability, and long-term preservation of records.
- Coordinate and communicate effectively with Legal, Procurement, Finance, Operations, and other stakeholders involved in contract and document management.
- Develop and deliver training sessions on contract signing, document management, Jira workflows, and related operational procedures.
- Create and maintain process documentation, guidelines, and standard operating procedures (SOPs) to ensure consistency and knowledge continuity across teams
- Support process automation and digitalization initiatives by identifying opportunities to reduce manual work, improve data quality, and increase operational efficiency
Requirements
- At least 2 years of professional experience in a similar role
- Advanced knowledge of Armenian, Russian, and English languages
- Accurate, detail-oriented personality, ability to meet deadlines
- Advanced practical knowledge of MS Excel is a must
- Excellent communication and negotiation skills
- Strong time management skills
- Analytical thinking and problem-solving skills
- Interpersonal skills, ability to develop effective working relations with colleagues
- High sense of responsibility and ability to work under pressure
- Strong interpersonal and communication skills
