Wayzen is a specialized software solutions provider and technology partner dedicated to the iGaming industry. Established on more than a decade of hands-on technical experience, the company develops, maintains, and scales high-performance casino and sportsbook platform solutions from scratch.
Based in Tbilisi, Wayzen operates as a human-centric tech company that bridges the gap between complex software engineering and real business outcomes. Our team provides a sophisticated, API-driven engine designed to support the global evolution of iGaming through the mastery of technical complexity.
We are expanding our team and looking for experienced VIP manager for our team to manage and optimize payment processes, ensuring smooth transactions in both crypto and fiat currencies.
Job Summary:
The VIP Manager is responsible for managing and nurturing relationships with high-value and VIP customers. This individual will ensure that VIP clients receive exceptional service, drive customer loyalty, and maximize revenue through personalized offerings, exclusive promotions, and tailored experiences. The VIP Manager will act as the point of contact for VIP clients and work closely with other departments to create unique experiences for them.
We Offer:
- Amazing professional experience at Innovative Tech company
- Working hours: 10:30 AM to 19:00 PM
- The chance to have a real impact in a fast-growing industry.
- All the freedom and autonomy you can handle.
- Amazing startup-minded colleagues and culture.
- Health insurance
- Fitpass
- Performance-based bonus system
- Gamification spirit
- Competitive salary.
Key Responsibilities:
VIP Client Relationship Management:
- Build and maintain strong relationships with high-value VIP users, acting as their main point of contact for all inquiries, concerns, and requests.
- Ensure that each VIP receives personalized service and experiences to enhance their overall customer journey.
- Actively engage with VIP clients, seeking feedback and identifying areas for improvement in services provided.
Customer Retention & Loyalty Programs:
- Develop and implement VIP retention strategies to increase customer loyalty and lifetime value.
- Design, manage, and execute exclusive VIP promotions, bonuses, and rewards tailored to individual client preferences.
- Regularly monitor VIP activity and ensure all VIP clients are satisfied with the service and experience provided
Collaboration with Marketing and Product Teams:
- Collaborate with product teams to ensure VIP customers have access to the latest and most exclusive games and features.
- Work closely with marketing teams to design and implement exclusive campaigns and events for VIP customers.
Skills and Qualifications
- Previous experience in customer service, account management, or a similar VIP role, ideally within the gambling industry;
- Proven track record of successfully managing and retaining high-value customers.
- Strong problem-solving skills and ability to manage difficult situations in a calm and professional manner.
- Ability to understand and anticipate the needs of VIP clients and ensure that their expectations are met or exceeded.
- Proficiency in analyzing customer data and behavior to improve VIP programs and drive results.
- Familiarity with CRM and player management systems to track and manage customer data.
- Excellent interpersonal and communication skills, with a strong ability to build rapport and maintain long-term relationships with VIP clients.
- A bachelor’s degree in business, marketing, hospitality, or a related field is preferred.
- Fluency in English
Key Attributes:
- Customer-oriented: Focused on delivering top-tier service and maintaining high customer satisfaction.
- Proactive: A self-starter who can anticipate the needs of VIP users and take action accordingly.
- Confidentiality & Discretion: Ability to handle sensitive information with professionalism and integrity.
- Flexibility: Able to work flexible hours, including weekends and evenings, to accommodate VIP customers' needs.
- Team Player: Works well in collaboration with cross-functional teams to deliver exceptional experiences.
Interested? We’d love to hear from you!
Deadline: September 21, 2026
